Shipping policy
SHIPPING POLICY
Last updated: 18 May 2026
This Shipping Policy explains how Good Choose processes, ships, and delivers orders placed through our online store.
By placing an order with us, you agree to the terms of this Shipping Policy.
SECTION 1 - ORDER PROCESSING TIME
Orders are processed after payment has been successfully completed and confirmed.
Our normal order processing time is approximately 1-3 business days, excluding weekends, public holidays, preorder items, made-to-order items, or periods of high order volume.
During promotional periods, product launches, public holidays, or unexpected operational delays, processing times may be longer than usual.
If there is a significant delay in processing your order, we will try to notify you using the email address or contact information provided at checkout.
SECTION 2 - SHIPPING ORIGIN
Orders are shipped from Thailand unless otherwise stated.
The shipping carrier and shipping method may vary depending on the destination, product type, order size, delivery address, and available logistics services.
SECTION 3 - SHIPPING RATES
Shipping fees are calculated and displayed at checkout, unless otherwise stated.
Shipping rates may vary depending on destination, parcel weight, parcel size, shipping method, promotions, or carrier rates.
Free shipping, discounted shipping, or special delivery offers may be available from time to time and may be subject to additional terms and conditions.
SECTION 4 - DOMESTIC SHIPPING IN THAILAND
For orders shipped within Thailand, estimated delivery time is generally 1-5 business days after the order has been processed and handed over to the shipping carrier.
Delivery times may vary depending on the destination province, carrier service, weather, public holidays, incorrect address information, failed delivery attempts, or other circumstances beyond our control.
SECTION 5 - INTERNATIONAL SHIPPING
We may offer international shipping to selected countries or regions.
Estimated international delivery time may vary depending on destination country, shipping carrier, customs clearance, local postal services, public holidays, and other factors outside our control.
International delivery may take longer than domestic delivery. Any delivery timeframe shown at checkout or provided by us is an estimate only and is not guaranteed.
SECTION 6 - CUSTOMS, DUTIES, TAXES, AND IMPORT FEES
For international orders, customers are responsible for any customs duties, import taxes, VAT, local taxes, brokerage fees, customs clearance fees, or other charges required by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Good Choose is not responsible for delays, additional costs, rejected parcels, confiscation, or delivery failure caused by customs, import restrictions, unpaid duties or taxes, or local regulations in the customer’s country.
Customers are responsible for checking whether the products can be legally imported into their country before placing an order.
SECTION 7 - DELIVERY ESTIMATES
Delivery times provided by us, Shopify, shipping carriers, or checkout tools are estimates only.
We do not guarantee delivery dates and are not responsible for delays caused by shipping carriers, customs clearance, weather, natural disasters, public holidays, strikes, incorrect shipping information, failed delivery attempts, or events beyond our reasonable control.
SECTION 8 - ORDER TRACKING
Once your order has been shipped, you may receive a tracking number by email, SMS, or through your order status page, depending on the shipping method used.
Tracking information may take some time to update after the parcel has been handed over to the carrier.
If your tracking information has not updated for several days, please contact the shipping carrier directly or contact us at lumimi@goodchoose.com so we can assist where possible.
SECTION 9 - CUSTOMER SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout, including recipient name, address, postal code, phone number, email address, and any required delivery details.
Good Choose is not responsible for lost, delayed, returned, or undeliverable parcels caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned to us due to incorrect address information, failed delivery attempts, refusal to accept delivery, unpaid customs fees, or failure to collect the parcel, the customer may be responsible for additional shipping fees, return fees, customs fees, storage fees, handling fees, or other related costs.
SECTION 10 - FAILED DELIVERY, REFUSED PARCELS, AND UNCLAIMED ORDERS
If a parcel cannot be delivered because the customer refuses delivery, is unavailable to receive the parcel, provides incorrect shipping information, fails to pay customs duties or taxes, or does not collect the parcel within the carrier’s required period, the parcel may be returned to us or disposed of by the carrier.
In such cases, original shipping fees, return shipping fees, customs fees, handling fees, payment processing fees, and other non-recoverable costs may be deducted from any refund, to the fullest extent permitted by law.
If the customer wants the order to be shipped again, additional shipping fees may apply.
SECTION 11 - LOST, DAMAGED, OR DELAYED PARCELS
Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.
If your parcel is delayed, damaged, lost, or marked as delivered but not received, please contact us at info@goodchoose.com as soon as possible with your order number and relevant details.
For damaged parcels, please provide clear photos or videos of the outer parcel, shipping label, packaging, and product received. An unboxing video may be required for claims involving damaged, missing, or incorrect items.
We will review the case and assist where possible. However, we are not responsible for delays, loss, damage, or delivery issues caused by the shipping carrier, customs, incorrect customer information, or events outside our control, except where required by applicable law.
SECTION 12 - PREORDER OR MADE-TO-ORDER ITEMS
If your order includes preorder, made-to-order, customized, or special order items, shipping will begin only after those items are ready.
Estimated production or availability dates are estimates only and may change due to supplier delays, production delays, logistics issues, or other circumstances beyond our control.
If your order contains both in-stock and preorder items, we may ship the order together once all items are available, unless otherwise stated or arranged.
SECTION 13 - SHIPPING RESTRICTIONS
Some products may not be available for delivery to certain countries, regions, addresses, or locations due to carrier limitations, customs rules, import restrictions, product type, or legal requirements.
We reserve the right to cancel or refuse orders that cannot be shipped to the provided address.
SECTION 14 - CHANGES TO SHIPPING ADDRESS
Please review your shipping information carefully before placing your order.
If you need to change your shipping address, contact us immediately at lumimi@goodchoose.com.
We cannot guarantee that shipping information can be changed after an order has been confirmed, processed, packed, or shipped.
SECTION 15 - CONTACT US
If you have any questions about shipping or delivery, please contact us at:
Good Choose
Email: info@goodchoose.com
Website: www.goodchoose.com
Business Address: Goodchoose Food & Beverages Co., Ltd., 77/11 Moo 2, The Emerald Garden Village 1, Bang Phlap, Pak Kret, Nonthaburi 11120, Thailand
Phone Number: +66811349821