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SHIPPING POLICY

Last updated: 18 May 2026

This Shipping Policy explains how Good Choose processes, ships, and delivers orders placed through our online store.

By placing an order with us, you agree to the terms of this Shipping Policy.

SECTION 1 - ORDER PROCESSING TIME

Orders are processed after payment has been successfully completed and confirmed.

Our normal order processing time is approximately 1-3 business days, excluding weekends, public holidays, preorder items, made-to-order items, or periods of high order volume.

During promotional periods, product launches, public holidays, or unexpected operational delays, processing times may be longer than usual.

If there is a significant delay in processing your order, we will try to notify you using the email address or contact information provided at checkout.

SECTION 2 - SHIPPING ORIGIN

Orders are shipped from Thailand unless otherwise stated.

The shipping carrier and shipping method may vary depending on the destination, product type, order size, delivery address, and available logistics services.

SECTION 3 - SHIPPING RATES

Shipping fees are calculated and displayed at checkout, unless otherwise stated.

Shipping rates may vary depending on destination, parcel weight, parcel size, shipping method, promotions, or carrier rates.

Free shipping, discounted shipping, or special delivery offers may be available from time to time and may be subject to additional terms and conditions.

SECTION 4 - DOMESTIC SHIPPING IN THAILAND

For orders shipped within Thailand, estimated delivery time is generally 1-5 business days after the order has been processed and handed over to the shipping carrier.

Delivery times may vary depending on the destination province, carrier service, weather, public holidays, incorrect address information, failed delivery attempts, or other circumstances beyond our control.

SECTION 5 - INTERNATIONAL SHIPPING

We may offer international shipping to selected countries or regions.

Estimated international delivery time may vary depending on destination country, shipping carrier, customs clearance, local postal services, public holidays, and other factors outside our control.

International delivery may take longer than domestic delivery. Any delivery timeframe shown at checkout or provided by us is an estimate only and is not guaranteed.

SECTION 6 - CUSTOMS, DUTIES, TAXES, AND IMPORT FEES

For international orders, customers are responsible for any customs duties, import taxes, VAT, local taxes, brokerage fees, customs clearance fees, or other charges required by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Good Choose is not responsible for delays, additional costs, rejected parcels, confiscation, or delivery failure caused by customs, import restrictions, unpaid duties or taxes, or local regulations in the customer’s country.

Customers are responsible for checking whether the products can be legally imported into their country before placing an order.

SECTION 7 - DELIVERY ESTIMATES

Delivery times provided by us, Shopify, shipping carriers, or checkout tools are estimates only.

We do not guarantee delivery dates and are not responsible for delays caused by shipping carriers, customs clearance, weather, natural disasters, public holidays, strikes, incorrect shipping information, failed delivery attempts, or events beyond our reasonable control.

SECTION 8 - ORDER TRACKING

Once your order has been shipped, you may receive a tracking number by email, SMS, or through your order status page, depending on the shipping method used.

Tracking information may take some time to update after the parcel has been handed over to the carrier.

If your tracking information has not updated for several days, please contact the shipping carrier directly or contact us at lumimi@goodchoose.com so we can assist where possible.

SECTION 9 - CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout, including recipient name, address, postal code, phone number, email address, and any required delivery details.

Good Choose is not responsible for lost, delayed, returned, or undeliverable parcels caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us due to incorrect address information, failed delivery attempts, refusal to accept delivery, unpaid customs fees, or failure to collect the parcel, the customer may be responsible for additional shipping fees, return fees, customs fees, storage fees, handling fees, or other related costs.

SECTION 10 - FAILED DELIVERY, REFUSED PARCELS, AND UNCLAIMED ORDERS

If a parcel cannot be delivered because the customer refuses delivery, is unavailable to receive the parcel, provides incorrect shipping information, fails to pay customs duties or taxes, or does not collect the parcel within the carrier’s required period, the parcel may be returned to us or disposed of by the carrier.

In such cases, original shipping fees, return shipping fees, customs fees, handling fees, payment processing fees, and other non-recoverable costs may be deducted from any refund, to the fullest extent permitted by law.

If the customer wants the order to be shipped again, additional shipping fees may apply.

SECTION 11 - LOST, DAMAGED, OR DELAYED PARCELS

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your parcel is delayed, damaged, lost, or marked as delivered but not received, please contact us at info@goodchoose.com as soon as possible with your order number and relevant details.

For damaged parcels, please provide clear photos or videos of the outer parcel, shipping label, packaging, and product received. An unboxing video may be required for claims involving damaged, missing, or incorrect items.

We will review the case and assist where possible. However, we are not responsible for delays, loss, damage, or delivery issues caused by the shipping carrier, customs, incorrect customer information, or events outside our control, except where required by applicable law.

SECTION 12 - PREORDER OR MADE-TO-ORDER ITEMS

If your order includes preorder, made-to-order, customized, or special order items, shipping will begin only after those items are ready.

Estimated production or availability dates are estimates only and may change due to supplier delays, production delays, logistics issues, or other circumstances beyond our control.

If your order contains both in-stock and preorder items, we may ship the order together once all items are available, unless otherwise stated or arranged.

SECTION 13 - SHIPPING RESTRICTIONS

Some products may not be available for delivery to certain countries, regions, addresses, or locations due to carrier limitations, customs rules, import restrictions, product type, or legal requirements.

We reserve the right to cancel or refuse orders that cannot be shipped to the provided address.

SECTION 14 - CHANGES TO SHIPPING ADDRESS

Please review your shipping information carefully before placing your order.

If you need to change your shipping address, contact us immediately at lumimi@goodchoose.com.

We cannot guarantee that shipping information can be changed after an order has been confirmed, processed, packed, or shipped.

SECTION 15 - CONTACT US

If you have any questions about shipping or delivery, please contact us at:

Good Choose
Email: info@goodchoose.com
Website: www.goodchoose.com
Business Address: Goodchoose Food & Beverages Co., Ltd., 77/11 Moo 2, The Emerald Garden Village 1, Bang Phlap, Pak Kret, Nonthaburi 11120, Thailand
Phone Number: +66811349821

Return and Refund Policy [ Last updated: 18 MAY 2026 ]

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect orders placed by the customer, personal preference, sizing issues, or items no longer wanted after purchase.

However, if you receive a wrong, defective, damaged, or incomplete item caused by our error, please contact us at info@goodchoose.com within 7 calendar days after the delivery date so we can review the issue and make it right.

To request a review, please provide:
- Your order number
- Clear photos or videos of the outer parcel, shipping label, packaging, and the item received
- An unboxing video, especially for claims involving damaged items, missing items, or wrong items
- A short description of the issue

Please keep all original packaging, tags, labels, accessories, and the item in the same condition as received. Claims without sufficient evidence may be rejected.

Please do not send any item back to us without contacting us first. Items returned without prior approval will not be accepted.

Damaged, defective, wrong, or missing items

Please inspect your order immediately upon delivery. If the item is defective, damaged, incorrect, or incomplete, contact us at lumimi@goodchoose.com within 7 calendar days after delivery.

After reviewing your claim, we may offer one of the following solutions, depending on the situation:
- Replacement of the same item, if available
- Store credit
- Partial refund
- Full refund

If the issue is confirmed to be caused by our error, we will be responsible for the approved solution. If a return is required, we will provide return instructions after approval.

Non-returnable items

We do not accept returns or refunds for:
- Change of mind
- Items ordered incorrectly by the customer
- Used, opened, washed, worn, altered, damaged, or incomplete items
- Items without original packaging, tags, labels, or accessories
- Sale, promotional, clearance, or final sale items
- Gift cards
- Custom, personalized, made-to-order, or special order items
- Perishable goods, food, beverages, personal care items, beauty products, hygiene-related products, or any item that cannot be safely resold once opened, unless the issue was caused by our error

Shipping costs, duties, and fees

Original shipping fees, return shipping fees, import duties, taxes, customs fees, payment processing fees, and bank charges are non-refundable, unless the issue was caused by our error or required by applicable law.

If a return is approved, the return address and instructions will be provided by email. The return address may be in Thailand.

Exchanges

We do not accept exchanges for a change of mind. Exchanges are only considered if the item received is wrong, defective, or damaged due to our error, and the claim is approved.

Refunds

If your refund is approved, we will notify you by email. Approved refunds will be processed to your original payment method within 10 business days after approval or after we receive and inspect the returned item, if a return is required.

Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lumimi@goodchoose.com.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the legal right to cancel or return your order within 14 days after receiving it, without giving a reason, unless an exception applies under applicable law.

To be eligible, the item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return shipping costs for EU cooling-off returns are the customer’s responsibility, unless required otherwise by applicable law or unless the return is due to our error.

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นโยบายการคืนสินค้าและการคืนเงิน (หากสั่งซื้อภายในประเทศไทย)

ทางร้านขอสงวนสิทธิ์ไม่รับคืนสินค้า เปลี่ยนสินค้า หรือคืนเงินในกรณีที่ลูกค้าเปลี่ยนใจ สั่งผิด เลือกสินค้าผิด หรือไม่ต้องการสินค้าแล้วหลังจากสั่งซื้อสำเร็จ

ทางร้านจะพิจารณาการคืนสินค้า เปลี่ยนสินค้า หรือคืนเงินเฉพาะกรณีที่เกิดจากความผิดพลาดของทางร้านเท่านั้น เช่น ได้รับสินค้าผิดรายการ สินค้าไม่ครบ สินค้าชำรุด เสียหาย หรือมีปัญหาจากการผลิต เท่านั้น

หากพบปัญหา กรุณาติดต่อเราภายใน 7 วันนับจากวันที่ได้รับสินค้า ผ่านอีเมล info@goodchoose.com พร้อมแจ้ง หมายเลขคำสั่งซื้อ และ หลักฐาน เช่น รูปถ่ายพัสดุ สินค้า บรรจุภัณฑ์ ใบปะหน้ากล่อง และวิดีโอขณะเปิดกล่อง หากมี

กรุณาอย่าส่งสินค้ากลับมาก่อนโดยไม่ได้รับการยืนยันจากทางร้าน สินค้าที่ส่งกลับมาโดยไม่ได้รับอนุมัติล่วงหน้าอาจไม่ถูกรับคืน

หากตรวจสอบแล้วพบว่าเป็นความผิดพลาดของทางร้าน ทางร้านจะดำเนินการแก้ไขตามความเหมาะสม เช่น ส่งสินค้าใหม่ เปลี่ยนสินค้า คืนเงินบางส่วน หรือคืนเงินเต็มจำนวน

สินค้าที่ผ่านการใช้งาน แกะซีล ซัก ดัดแปลง เสียหายจากการใช้งาน หรือไม่อยู่ในสภาพเดิม ทางร้านขอสงวนสิทธิ์ไม่รับคืนหรือคืนเงิน

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Need help with a product or order? Get in touch with Good Choose.